Grievance Redressal
Raising a complaint
If any part of our service has fallen short, tell us and we will investigate.
Step 1 - contact us
Email info@trustcover.in or call +91 77380 11549 with your policy number and what went wrong. We acknowledge every complaint and aim to resolve it within 14 days.
Step 2 - escalate to the insurer
If the complaint concerns the policy or a claim decision, it can be raised with the insurer's grievance redressal officer. We will give you the correct contact and help you make the case.
Step 3 - Insurance Ombudsman
If the response is unsatisfactory, you may approach the Insurance Ombudsman for your region, or use the IRDAI Bima Bharosa grievance portal. We will provide the documents you need.
What to include
- Policy number and insurer
- Claim number, if there is one
- Dates and a short description of what happened
- What outcome you are asking for
Complaint records are retained as required by regulation.
This page is a working draft prepared for Trust Cover Insure. Have it reviewed by your compliance adviser and complete the IRDAI registration details before publishing.