Existing customers
Claims Assistance
Tell us what happened. We prepare the file, submit it to the insurer and follow it to settlement.
What to do first
- Tell the insurer and us as soon as you can. Most policies require prompt intimation, and a delay is a common reason for a rejection.
- Do not dispose of anything. Damaged stock, a wrecked vehicle or an affected server may need to be inspected.
- Photograph and record. Date-stamped photographs, an incident note, and any police or fire report.
- Send us the policy number and a short description. We take it from there.
What we do
- Confirm what the policy actually covers before anything is filed
- Prepare and submit the claim file with the right documents
- Coordinate the surveyor or TPA and answer insurer queries
- Chase the settlement, and challenge an unfair deduction
Cashless health claims: contact the hospital TPA desk and call us at the same time - we will follow the pre-authorisation.